FREQUENTLY ASKED QUESTIONS (FAQ’S)
All you need to know before you come to Grow in 2024. Including information on weather, ordering food and drink, directions and parking.
UPDATED: 27 September 2023
BEFORE YOU COME TO GROW - Address, Opening Hours & Travel
WHERE IS GROW?
Our address is:
Grow, Hackney
98C Main Yard
Wallis Road
Hackney Wick
London, E9 5LN
WHAT ARE GROW’S OPENING HOURS?
Venue:
Wed & Thur: 10.30 - 00.00
Fri & Sat: 10.30 - 02.00
Sun: 10:30: 23.30
(Occasionally open Mon & Tue for special events)
WHEN DOES THE KITCHEN OPEN?
Wed & Thur: 11.00 - 14.30, 17.00 - 22.00
Fri & Sat: 11.00 - 22.00
Sun: Midday-5pm (Sunday Roast) & 6-8pm (mezze menu)
View Grow’s Kitchen Menu
HOW DO I GET TO GROW?
We are situated just a couple of minutes walk from Hackney Wick Overground and 10 minutes walk from Stratford via the Olympic Park. As an eco-friendly venue we like to encourage the use of public transport and do not have any parking spaces.
HOW DO I CONTACT GROW?
Our preferred method of contact is via email:
For General Enquiries, including events: hello@growhackney.co.uk
For any reservations or private booking enquiries: reservations@growhackney.co.uk
We are not always available to take calls, but our number is 020 8510 1757
RESTRICTIONS / WHO CAN COME TO GROW?
Bikes: We have a number of bike racks available at the front entrance, please remember to bring a bike lock!
Dogs: Dogs are welcome until 8pm, but must be kept on a lead and close to your table.
Children: Children / young adults (under 18s) are welcome until 8pm. For safety and licensing reasons, they must be kept close to your table or accompanied by an adult at all times.
ID: We operate a challenge 25 policy so we will ask you for ID if you’re lucky enough to look under 25 so please have some handy.
IS THE VENUE ACCESSIBLE?
Please read our Access Information page.
CAN I USE CASH AT THE VENUE?
We are a cashless venue, please make sure to bring a card for payment.
BOOKINGS - Tables / Food & Drink / Weather
DO I NEED TO BOOK A TABLE IN ADVANCE?
We operate a hybrid model of pre-bookings and walk-ins. Approx 30% of our tables are allocated to advance bookings and 70% available as walk-ins, so if you are not able to secure a reservation, please feel free to pop down anyway. We recommend arriving early to avoid disappointment.
WHAT HAPPENS WHEN I ARRIVE AT GROW AS A WALK-IN?
When you arrive at Grow please feel free to pop in to the main bar to meet the team (go through the green door to the left of the stairs!) or to find yourself a table. You can order at the main bar, (the outside bar when open) or through the QR codes on the tables.
Please note:
If you do go to the bar to order food, ensure to take your table number
We may need to turn off the app during busy periods to help regulate service but you will still be able to order at the bar
If you are standing and do not have a table, you are unable to order food as we will not be able to locate you when bringing your food out.
HOW CAN I MAKE A RESERVATION?
We divide our bookings into small bookings (8 or less people) and large bookings (9~30 people)
Small Bookings - You can book your own table via OpenTable, please make sure you read the full Ts&CS when making the booking
Large Bookings - You will need to fill in a ‘large group booking request form’ for the attention of our reservations team. Please note, completion of this form does not infer confirmation of booking. Please make sure you read the full Ts&CS when making the booking
For any queries regarding bookings, please email reservations@growhackney.co.uk as we are unable to manage reservations via phone.
CAN I HOST MY PARTY OR EVENT?
If you would like to host an event with us please do get in touch.
Private Events - If you would like to host a private event with us, this is only possible on Mondays or Tuesdays when we are closed to the public. Please email reservations@growhackney.co.uk and provide as much detail as possible.
Public Events - If you have an event you would like to host that will be open to the general public, please email hello@growhackney.co.uk. Please note that we get a lot of enquiries and though we do our best it is not always possible for us to respond to every email.
WHERE WILL MY TABLE BE LOCATED?
We have 4 main seating areas:
Stage Seating - inside, downstairs by the main bar and stage. It is not always available to book as we sometimes have to remove the tables for events
Mezzanine - located inside, above the main bar. A cosy cafe-style space perfect for daytime brunch or working, or with a great view of the stage for evening events.
Greenhouse - our indoor/outdoor space located by the side of the canal. Made from recycled bus shelters, it is fully covered and heated with patio heaters powered by eco-electricity
Terrace - outdoor canalside area. Most tables are covered with umbrellas / awnings and heated with patio heaters powered by eco-electricity.
As you can see, many of our tables are outside. The good news is that most tables have covers and heaters (powered by eco-electricity,) however, we are an outdoor all-weather venue and some of our tables are not completely sheltered from the wind/rain. We recommend that you check the local weather reports in advance and bring suitable clothing. By coming to the venue, and/or making a table, experience, event booking you are confirming you understand this.
Find out more about the spaces in the venue.
CAN I CHOOSE MY TABLE(S)?
If you have made a reservation with us you are welcome to make table requests, although these are not guaranteed unless you have received confirmation from us.
If you come as a walk-in, we allocate tables on a first-come-first-served basis. All tables have adequate space but, though we try our best, if you’re outside it is not always possible for us to ensure everyone has cover, heaters and the best view of the live music. Each table does have its own perks though, so we hope you’ll be happy with your allocated table!
WHAT HAPPENS IN CASE OF BAD WEATHER?
In the rare occurrence of severe adverse weather conditions we reserve the right to move the performance inside the venue which could affect your ability to view the performance, or cancel the event. We will only cancel your booking if absolutely necessary. We will try to give you as much notice as possible. Sometimes the weather means we have to have performances inside or on a different part of the venue. If we do need to cancel a full refund will be given.
CAN I PREORDER FOOD/DRINK?
This option is only available to large group bookings Browse our menus in advance.
EVENTS
WHAT EVENTS DO YOU HOLD AT GROW?
We hold a diverse range of free or low-cost events at Grow including live music, DJs, workshops, markets, talks and community gatherings. Visit our events calendar for full details including dates and prices.
CAN I BOOK IN ADVANCE FOR EVENING EVENTS?
Some of our events have tickets available to purchase in advance, most only have tickets available on the door. Please check individual event details for full info.
Though certain event timings, prices and Ts&Cs may differ, for most evening events, we have a £5 entry fee payable on the door from 9pm, increasing after 10pm.
As our Thursday weekly jazz session is generally a seated affair, it is possible to pre-book tables and tickets in advance. Please check the individual event details for full info and full Ts&Cs
CAN I GET A REFUND IF I CAN’T MAKE A PRE-BOOKED EVENT?
We are unable to give refunds for pre-booked and pre-paid events. If you are unable to come, we suggest seeing if you can pass your ticket on to a friend. If you have any concerns about not being able to get a refund if you are unable to come, we suggest coming to the event as a walk-in instead.
CAN I GET A REFUND IF GROW CANCELS MY BOOKING / AN EVENT?
We will only cancel your booking if absolutely necessary. We will try to give you as much notice as possible. Sometimes the weather means we have to have performances inside or on a different part of the venue. If we do need to cancel a full refund will be given.
CAN YOU HOST MY PRIVATE PARTY OR EVENT?
If you would like to host an event with us please do get in touch.
Private Events - If you would like to host a private event with us, this is only possible on Mondays or Tuesdays when we are closed to the public. Please email reservations@growhackney.co.uk and provide as much detail as possible.
Public Events - If you have an event you would like to host that will be open to the general public, please email hello@growhackney.co.uk. Please note that we get a lot of enquiries and though we do our best it is not always possible for us to respond to every email.